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Reference Charts

Troubleshooting Reference Chart

There can’t be a list of things, every year the components change, and every build can be unique unto itself. The best we can do is give a general set of guidelines.

  1. What is the most likely problem?
  2. Deactivate that component.
  3. If the problem persists, keep that component off
  4. Repeat the process until the problem is found.

In a WordPress, Divi, web build, if a site is having issues resolving, but the backend is working you can deactivate the theme. If the site shows up, then you know it was the theme. If you still have the issue begin to deactivate plugins. If it doesn’t show up then, with no plug-ins and a generic them, then you know it’s probably not WordPress. You can then go and double-check settings in the cPanel.