If you want to build something, you will need help. To get and keep help you need to have some baseline mores- a basic structure beyond what you, specifically, need to do. A philosophy that keeps everyone on the same page. If we’re going to work as a team, we’ll all need to follow the same rules: from the bottom to the top. These are “The rules of ICHRONstudio”.
These rules embody the fundamental critical thinking that is expected from anyone at ICHRON. We must be more than just drones dropping fries into the fryer. We need to think and be accountable for our actions and have a safe structure that allows us to learn and grow. This is not draconian law, this is common sense, which I have found isn’t always common.
Rules #1-3: Being responsible
- On-time is 15 minutes early
- Do what you say you’re going to do, and if you can’t notify the relevant person.
Waiting for team members to show up is annoying and unproductive. Showing something to a client that you ”swear worked a minute ago…”, but now it doesn’t, is horrible. Last, but not least, you ought to know your limitations and abilities to accurately do what you promise. Don’t say you can do it if you don’t think you can, and if you did, let someone know before it’s too late.
This business functions on building small effective and profitable teams. These teams give an edge in working with local businesses by understanding the community. By ensuring we are all using the same critical thinking process and rules, by having the same mores, we are better suited to be consistent in our problem solving and project building.
Rules #4-6: Conducting yourself at work
- GTS: Google that shit.
- IT IS YOUR JOB.
- The key is right until they aren’t.
The internet is a dynamic sea of change and the real answer, sometimes is ‘only Google knows’. “I don’t know” should never come before “I didn’t look”.
NEVER SAY “THAT’S NOT MY JOB.” You can say you don’t know how to do something; you can say you don’t want to do something, but the end goal is to finish projects. Your job, everyone’s job; is to do that.
When a website isn’t doing what it’s supposed to be doing the Key is the one who fixes it. There is a method in place that they must go through to test a site. They need to be allowed to do that even though many of the tests will have a negative outcome. Their job is on the line, so let them figure it out.
We do what we say we’re going to do.
Communication is the key to managing a successful project. Getting everyone on the same page, with the same goals gets things done fast. Templates and procedure charts help, but to be truly effective the team needs to be talking to one another. To accomplish this, we have several mandatory meetings. Some of these are hour-long sessions and others might only take a minute, but they are all important.
Calendars and Milestones are the bedrock of ICHRON and though every location might have a slightly different schedule they all have the following meetings and expectations from every individual. These meeting only works if everyone shows up with the answers to those two things in hand.
Rule #7: Being prepared
- Do your homework.
Nobody wants to wait for you to stumble through your notes to answer a question. This is especially true when you knew you were going to be asked a week ahead of time. We don’t pay you to learn the job you were hired to do. We are not here to teach you time management. Show up to the meeting with the answers ready.
Rule #8: What we sell
- Satisfaction is a Guarantee.
It seems to the outside observer that we sell websites, but that isn’t quite accurate. At the end of the day what we sell is the same thing every other web guy sells. We aren’t engineering new web languages or creating large commerce platforms. We’re making CMS websites just like the other guy. The difference between us and our competition is our goal isn’t to shit out a product, but to create a product that the client is satisfied with. We focus on the way we build it; the time we spend with the client and the emotional and educational aspects that we give the client.
Rule #9: Defining the Owner’s Responsibility
- Ride the Paradox
There is a place just beyond the impossible that we can strive to reach, but we will never get there if we don’t try to shoot past it. You need to be able to, despite the facts and figures, press on. You must be able to brave the impossible and not be overwhelmed by it. Don’t leap into the fire, that’s stupid, but believe that even though there’s a fire, you will find a way to overcome it.
The owner is usually the guy that put the money down to get the whole thing started. There can be many owners and things can get complicated. This is meant to define what the role of the owner is inside a project.
The priority for an owner is always to lead the team. He must learn to fight against the urge to micro-manage and get lost in potential threats. His second goal is to restrict legal liability. For the most part, this is a matter of ensuring that whatever we promised the client we deliver. Not every job is a good fit for the team, and the owner is the one that determines if a project is canceled, refunded, or completed at a loss. Owners are focused on legal situations and not particularly concerned with procedural efficiency. An owner is focused on keeping the team out of lawsuits and litigation while expanding opportunities for the business as a whole. They have the right to do an Immediate Interrupt on any task at any time. Ideally, if there is any controversy, set it aside until the end of the day.
Rule #10: Success is work
- Wake up to make your dreams come true.
We all aspire to better things. We all have dreams but wishing does not make them so. ICHRONstudio might be your dream, or it might be a stepping stone towards it. Whichever it is, get off your butt and get to work. To build a dream you need to get out of bed and start doing something. The more you give to your dream the closer you will get to it. The previous nine rules will help you be more than a dreamer.
Now get the fuck out there and let’s make this thing work!